Returns & Exchanges

Returns, made a little simpler.

We hope every A2A BABY find feels just right. If something does not work for your family, eligible items may be returned under the conditions below.

14-Day Return Window

Return requests must be submitted within 14 days of delivery.

To be eligible for a return, the item must be:

  • Unworn, unused, and unwashed
  • In its original condition
  • Complete with all tags, packaging, accessories, and instructions
  • Accompanied by proof of purchase

Items showing signs of wear, washing, use, damage, odour, or missing packaging may not be accepted.

Please contact us before sending anything back. Returns sent without prior approval may not be processed.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • All sale, discounted, clearance, or promotional items
  • Items marked Final Sale
  • Food and snack products
  • Gift cards
  • Opened bath, skincare, personal-care, or hygiene-sensitive products
  • Items that have been worn, washed, used, altered, or damaged after delivery

Final-sale restrictions do not apply when an item arrives damaged, defective, or different from what was ordered. These situations will be reviewed individually.

Size and Fit

We do not offer direct size exchanges.

If an eligible item does not fit, please request a return within the 14-day return window. Once the return is approved, the preferred size may be purchased through a new order, subject to availability.

We cannot reserve replacement sizes while a return is in transit.

Return Shipping

For regular returns, including size, fit, colour, or change-of-mind returns:

  • Return shipping costs are the customer’s responsibility
  • Original shipping charges are non-refundable
  • We recommend using a trackable shipping service
  • A2A BABY is not responsible for return packages lost or damaged in transit

If the return is caused by an incorrect, damaged, or defective item, we will review the situation and provide appropriate next steps.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible—preferably within 3 days of delivery—and include:

  • Your order number
  • A description of the issue
  • Clear photos of the item, packaging, and shipping label

Each case will be reviewed individually. Depending on the circumstances and product availability, we may offer a replacement, refund, store credit, or another suitable resolution.

Please do not discard the product or packaging until we have completed our review.

Refunds

Once your approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Original shipping charges and return shipping costs are not refundable unless the return resulted from an error by A2A BABY.

Please allow additional time for your bank or payment provider to post the refund after it has been issued.

Items That Do Not Meet the Return Conditions

A return may be declined if it:

  • Arrives outside the approved return period
  • Has been worn, washed, used, or altered
  • Is missing tags, packaging, parts, or accessories
  • Was damaged due to use, improper care, or return shipping
  • Falls within a final-sale category

Items that are not accepted may be returned to the customer at the customer’s expense.

Start a Return

To request a return, please contact us through our Contact page and include:

  • Your full name
  • Order number
  • Item you would like to return
  • Reason for the return
  • Photos, when relevant

Please wait for return instructions before mailing your item.

Thoughtfully chosen for little moments—and thoughtfully handled when something isn’t quite right.