FAQ

A few things you might be wondering.

From shipping and sizing to returns and restocks, here are answers to some of the questions we hear most often.

How long does it take to process my order?

Most in-stock orders are prepared within 3-5 business days, excluding weekends and statutory holidays.

Pre-order, special-release, or made-to-order items may follow a different timeline. When that happens, the estimated timing will be noted on the product page.

Where does A2A BABY ship?

We currently ship within Canada and to select destinations in the United States.

Available shipping options and rates are shown at checkout based on your order and delivery address.

Will I receive tracking?

When tracking is available for your selected shipping method, it will be included in your shipping confirmation email once your order is on its way.

Will U.S. orders have duties or import fees?

Cross-border orders may be subject to duties, taxes, customs processing, or carrier fees depending on the product, country of origin, destination, and shipping method.

Any applicable charges will be handled according to the shipping option available at checkout.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

We’ll do our best to help, but once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

What if I ordered the wrong size?

We do not offer direct size exchanges.

If your item is eligible for return, you may request a return within 14 days of delivery and place a new order for the preferred size, subject to availability.

What items are Final Sale?

All sale, discounted, clearance, and promotional items are Final Sale.

Certain food, opened personal-care, hygiene-sensitive, and other non-returnable products may also be Final Sale. Please see our Returns & Exchanges page for complete details.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping label.

We review these situations individually and will help determine the appropriate next step.

Can you hold an item or size for me?

Because inventory can be limited, we generally cannot guarantee holds or reserve replacement sizes.

The best way to secure an available item is to place the order while it is in stock.

Will sold-out items come back?

Sometimes. ✨

Some favorites may be restocked, while limited releases or seasonal pieces may not return once sold out.

If you’re looking for something specific, feel free to contact us and we’ll let you know what we know.

Do you carry every product from the brands on your site?

Not always—and that’s intentional.

A2A BABY is a curated shop, so we select the pieces we think are worth bringing into our edit rather than carrying every style from every brand.

Still wondering?

Send us a message through our Contact page and we’ll be happy to point you in the right direction.

Thoughtfully chosen for little moments.